Need help? Reach us anytime at support@dana-home.com

Need help? email us: support@dana-home.com

FAQ

Ordering and Shopping

How do I place an order?

You can place your order with Dana Home in several convenient ways:

Online: Visit our website at dana-home.com and easily add your favorite items to your cart.
Phone: Call us at +1 (503) 300-4994 during business hours to place your order directly with our support team.
Email: Send your order details or inquiries to support@dana-home.com, and we’ll assist you promptly.

No, you don’t need an account to make a purchase — you can check out as a guest anytime. However, creating a Dana Home account offers several benefits:

  • Easily track your orders and view your purchase history

  • Save shipping and payment information for future convenience

  • Receive exclusive offers, updates, and promotions

  • Enjoy faster, easier checkout on your next purchase

Before Processing: Contact us right away at +1 (503) 300-4994 or support@dana-home.com if you need to make changes to your order.

After Processing: Once an order has been processed, it can no longer be modified. However, you may still request an exchange or return within 30 days in accordance with our return policy.

If an item you ordered is unavailable, we’ll notify you right away. You’ll have the option to:

  • Wait for restock, and we’ll provide an estimated availability date

  • Choose a comparable alternative that fits your needs

  • Request a full refund if no suitable replacement is available

Shipping and Delivery

How much does shipping cost?

Free shipping available on All orders on site.

Your order is processed and prepared for shipment within 1–2 business days.

We ship via USPS or FedEx. Once shipped, delivery within the United States typically takes 3–5 business days for standard shipping. We fulfill and ship orders Monday through Saturday.

We ship to all 50 US states.

Tracking information is automatically emailed once your order has shipped.
You can also:

  • Check your order status on our website’s Order Status page

  • Track directly through the USPS or FedEx website

  • Call us for updates at +1 (503) 300-4994

  • Damaged packages: Report immediately upon delivery with photos
  • Missing packages: Contact us within 48 hours of expected delivery
  • Wrong items: Contact us within 5 days of delivery

We’ll resolve the issue quickly with replacement or refund

Returns and Exchanges

What is your return policy?
  • 30-day return window from delivery date
  • Items must be unused and in original packaging
  • Return authorization required (contact us first)
  • Customer pays return shipping unless item is defective
  • Custom or special-order tools
  • Used consumable items (batteries, oils, filters)
  • Items damaged by misuse or normal wear
  • Electrical items that have been installed
  • Items without original packaging

1- Contact us at support@dana-home.com or call +1 (503) 300-4994.
2- Provide your order number and reason for return.
3- Receive a Return Authorization (RA) number from our team.
4- Pack the item securely and include the RA number.
5- Ship the package to our returns address.

Processing time: 5-10 business days after we receive your return

Refund method: Original payment method

Credit cards: May take 1-2 additional billing cycles to appear

Products and Tools

What types of tools do you sell?

We specialize in:

  • Indoor tools: Power tools, hand tools, electrical supplies, plumbing tools
  • Outdoor equipment: Lawn mowers, trimmers, chain saws, garden tools
  • Professional tools: Commercial-grade equipment for contractors
  • Safety equipment: Protective gear and workplace safety tools

  • Yes! We carry:

    • Professional/commercial grade for contractors and heavy use
    • Consumer grade for homeowners and DIY projects
    • Industrial equipment for specialized applications

We’ll help you choose the right grade for your needs

Absolutely! Our experts can assist you with:

  • Product recommendations tailored to your specific needs

  • Technical specifications and compatibility questions

  • Usage guidance and safety information

  • Project planning and tool requirements

Call us at +1 (503) 300-4994 or email support@dana-home.com.

Yes, we stock:

  • Replacement parts for major tool brands
  • Accessories and attachments
  • Consumables like blades, bits, and filters
  • Safety equipment and protective gear
  • Special order available for items not in stock

Pricing and Payment

What payment methods do you accept?
  • Credit cards: Visa, Mastercard, American Express, Discover
  • Digital payments: PayPal, Apple Pay, Google Pay
  • Business payments: ACH, wire transfers, approved purchase orders
  • Financing options available for qualifying purchases

Contact us with competitive pricing information. We’ll review and may match prices from authorized dealers on identical products

Contact and Support

How can I contact Dana Home?

Phone: +1 (503) 300-4994
Email: support@dana-home.com
Website: https://dana-home.com

  • For faster service, have ready:

    • Order number (for order-related questions)
    • Product model numbers (for technical questions)
    • Account information (for wholesale customers)

    Specific questions or issues you’re experiencing

Standard Support: Responses within 24 hours on business days
Urgent Issues: Call +1 (503) 300-4994 for immediate assistance
Wholesale Inquiries: Replies within 24–48 hours
Warranty Claims: Processed within 24 hours

Phone: +1 (503) 300-4994 (Monday – Saturday, 7 AM – 6 PM EST)
Email: support@dana-home.com
Website: https://dana-home.com

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