Return Period

You have 30 days from the delivery date to return items for a refund or exchange. All return requests must be initiated within this period.

Return Requirements

Eligible Items

Returned items must be:

• Unused and in their original condition

• In original packaging with all accessories and manuals included

• Free of any damage not caused by a manufacturing defect

• Accompanied by the original receipt or order confirmation

Return Authorization

All returns must be pre-approved.
Please contact us before sending any item back.

1. Email support@dana-home.com or call +1 (503) 300-4994

2. Provide your order number and reason for return

3. We’ll issue a Return Authorization (RA) number and provide shipping instructions

4. Include your RA number inside your return package

Non-Returnable Items

The following items cannot be returned:

• Custom or special-order products

• Items damaged through misuse or normal wear and tear

• Used consumables (batteries, filters, oils)

• Products missing original packaging or accessories

• Modified or altered items

• Electrical components that have been installed or wired

Return Shipping

Customer Responsibility

• Customers are responsible for return shipping unless the item is defective or we made an error.

• We recommend using a trackable shipping method with insurance.

• Items must be properly packaged to prevent damage during transit.

Our Responsibility

Dana Home covers return shipping if:

• You received a defective or damaged item

• The wrong item was shipped

• The item significantly differs from its description

Refund Process

Processing Time

• Refunds are processed within 5–10 business days after your return is received and inspected.

• Refunds are issued to your original payment method.

• Credit card refunds may take an extra 1–2 billing cycles to appear.

Refund Amount

• Full refund for eligible items in perfect condition.

• Original shipping fees are non-refundable, unless we made an error.

• Return shipping costs may be deducted if not covered by us.

Partial Refunds

Partial refunds may apply if:

• The return is made after 30 days but within 60 days

• Accessories or packaging are missing

• The product shows minor signs of use but remains resellable

Exchanges

We accept exchanges for:

• Different sizes or models of the same product (subject to stock)

• Defective products covered by warranty

• Incorrect items received

Exchange Process:

1. Contact us for exchange authorization

2. Return the original item with your RA number

3. Your replacement will be shipped once the return is received

4. Price differences and additional shipping may apply

Defective or Damaged Items

Immediate Action Required

If your item arrives defective or damaged:

• Contact us within 48 hours of delivery

• Provide photos of the issue

• Do not attempt to use the product

• Keep all original packaging

Resolution Options

For verified defective or damaged items, we offer:

• Full refund including return shipping

• Free replacement item

• Assistance with manufacturer warranty claims

Warranty Claims

Many items come with a manufacturer warranty.
For warranty-related issues:

• Contact us first for assistance

• We’ll help coordinate with the manufacturer if needed

• Warranty terms vary by brand and may require direct shipping to the manufacturer

Special Circumstances

Large or Heavy Items

• Products over 50 lbs or oversized items may require special return shipping.

• Additional return costs may apply — please contact us before returning.

Hazardous Materials

• Items containing batteries or classified as hazardous may have special handling rules.

• These cannot be returned via air shipping — contact us for specific instructions.

Store Credit

Instead of a refund, customers may opt for:

• Store credit equal to the full purchase amount (including original shipping)

• Store credit never expires

• Can be used for future purchases at dana-home.com

• Not redeemable for cash

Contact Us for Returns

To start a return or for any questions, contact:
📧 support@dana-home.com
📞 +1 (503) 300-4994
🕓 Business Hours: Monday – Saturday, 7 AM – 6 PM EST

Customer Satisfaction Guarantee

At Dana Home, we stand behind the quality of every product we sell.
If you experience any issue with your purchase, please contact us — we’ll do everything possible to make it right and ensure your complete satisfaction.